Terms and Conditions

01Acceptance

These terms govern the services, products, memberships, packages and gift cards of Lunévia Aesthetics, LLC (“LUNÉVIA,” “we,” “us”), and the use of luneviaaesthetics.com. By booking an appointment, making a purchase or using the website, you agree to these terms and to our Privacy Policy. Please read them carefully.

02Our services

LUNÉVIA is an esthetics studio. Services are performed by a State of Florida licensed Facial Specialist (Lic. FB9820900), under Chapter 477, Florida Statutes, and within the scope of that license. We are not a medical practice or a med spa: we do not diagnose, treat disease, prescribe medication, or perform medical or injectable procedures. If we notice something on your skin that needs medical attention, we’ll recommend you see a health care professional.

03Your health and safety

• Intake and consent: before your first service, we’ll ask you to complete a health intake form and sign an informed consent. Please be complete and honest, and tell us about any changes before each appointment.
• Always tell us about: pregnancy or breastfeeding; allergies; medications such as retinoids, isotretinoin, antibiotics or blood thinners; recent procedures such as peels, laser or injectables; sunburn; and any wounds, infections or active breakouts in the area.
• Patch test: tints, lamination, lifts and extensions may require a patch test at least 48 hours in advance. It’s free and helps protect your skin and eyes.
• Professional judgment: we may adapt, postpone or decline a service if, in our professional judgment, it isn’t safe for you. You won’t be charged for a service not performed, and your deposit applies to another appointment.
• Hygiene: we clean and disinfect surfaces and tools between every client and use single-use materials where appropriate, in line with Florida rules.

If relevant health information is left out, we may not be responsible for reactions that information would have helped prevent.

04Booking and deposits

Appointments can be booked online, by WhatsApp or by phone. We work by appointment only. For services of $60 or more, we ask for a deposit when you book:

• $25 for services from $60 to $149.
• $50 for services of $150 or more.

Your deposit is applied to your service total. Your appointment is confirmed once it’s received.

05Changes, cancellations and late arrivals

Your appointment is time reserved just for you. These rules let us offer that time to someone else when you can’t make it:

• 24 hours’ notice or more: change or cancel at no charge. Your deposit applies to your new appointment.
• Less than 24 hours’ notice: the deposit is non-refundable.
• No-show without notice: 50% of the service is charged, and your deposit is applied to that charge.
• Late arrivals: if you arrive more than 15 minutes late, we may shorten your service and charge the full price, or reschedule it as a late cancellation.

We understand that life happens. If something comes up, message us: we look at every situation with understanding. If we ever need to change your appointment, we’ll let you know as soon as possible and your deposit stays whole for the new date or is refunded, whichever you prefer.

06Your visit to the studio

• Arrival: we suggest arriving 5 minutes early, or 10 minutes on your first visit to complete your intake.
• Guests: for everyone’s privacy, the treatment room is for the client being served only. Exceptions are a minor’s parent or guardian and anyone assisting a person with a disability.
• Service animals: welcome, as the law provides.
• Phones: please keep yours on silent so you can relax.
• Respect: we keep a professional, safe and respectful environment. Any comment or conduct of a sexual nature, harassment, aggression, or being under the influence of alcohol or drugs ends the service immediately. In that case the full price is charged and we may decline future bookings.

07Prices, payment and gratuity

Prices on this website are in U.S. dollars. Services are not subject to Florida sales tax; products are. We may update prices at any time, but we honor the price in effect when you booked.

We accept credit or debit cards, Apple Pay, Google Pay, Zelle and cash. We do not accept medical insurance. Gratuity is optional and never included in the price.

08First-visit courtesy and Founding Client

First-visit courtesy

First-time clients receive a $15 courtesy on a service of $60 or more. It applies once per person, has no cash value and can’t be combined with other offers.

Founding Client

People on the waitlist before opening receive 15% off all services during the opening month. If they join the Club that month, they keep their membership price for 12 months. It can’t be combined with the first-visit courtesy.

When two benefits apply, we always give you the greater one. Offers don’t apply to products, gift cards or memberships unless stated.

09Club Lunévia

• Automatic renewal: your membership is charged when you join and renews automatically every month, on the same date and to the card on file, until you cancel.
• Minimum commitment: 3 months. After that, you can cancel with 30 days’ notice.
• How to cancel: email info@luneviaaesthetics.com or message us on WhatsApp. We’ll confirm your cancellation in writing within 2 business days.
• Unused visits: roll over while your membership is active, up to 3, and can be used up to 60 days after you cancel.
• Pause: you can pause your membership for up to 2 months per year.
• Declined payments: if a charge doesn’t go through, we’ll let you know and benefits pause until payment is updated.
• Personal use: memberships are personal and non-transferable.
• Changes: we may update prices or benefits with 30 days’ written notice. You may cancel before the change takes effect.

10Prepaid packages

Packages of 4 services are paid in advance and are personal. They’re valid for 12 months from purchase, are non-transferable and non-refundable, except where required by law.

11Gift cards

In line with section 501.95, Florida Statutes, our gift cards never expire and carry no post-purchase fees. They can be used for services, products and memberships. They can’t be redeemed for cash, except where required by law. Please treat yours like cash: we can’t replace lost or stolen cards unless they’re registered in your name in our system.

12Products

Unopened products may be returned with your receipt within 14 days of purchase for another product or studio credit. For hygiene reasons, we can’t accept returns of opened products. If a product causes a reaction, stop using it and message us: we’ll review your case individually.

13Results and home care

Results vary by person, skin type, health, habits and home care. We do not guarantee a specific result. After each service we’ll give you care instructions; following them is an important part of your result. If you notice an unexpected reaction, message us right away and, if needed, see a health care professional.

14Satisfaction

If something isn’t what you expected, let us know within 72 hours of your appointment and we’ll do our best to make it right. Services already performed are non-refundable.

15Minors

Services for anyone under 18 require signed permission from a parent or legal guardian. Clients under 16 must be accompanied by that person for the entire service. Some services may not be available to minors.

16Photos

We may take before and after photos for your record, with your permission. We only post them with your written permission, and you can say no without it affecting your service. Learn more in our Privacy Policy.

17Use of the website

The content on this website is for information only and is not a substitute for advice from a health care professional. We do our best to keep prices, hours and descriptions current. If we find an error, we’ll correct it and let you know before your appointment. The text, logo, photos and design belong to Lunévia Aesthetics, LLC and may not be copied without our permission.

18Limitation of liability

To the extent permitted by law, LUNÉVIA’s liability for any claim related to a service or product is limited to the amount you paid for that service or product. We are not responsible for indirect damages or for reactions resulting from undisclosed health information or from not following care instructions. Nothing in these terms limits the rights Florida law gives you as a consumer.

19Concerns and governing law

If you have a concern, please contact us first: we can almost always resolve it together. These terms are governed by the laws of the State of Florida. Any dispute we can’t resolve by mutual agreement will be brought in the courts of Manatee County, Florida.

20General provisions

• We may update these terms. The version in effect is the one posted on this page, with its date. Changes don’t affect appointments or purchases already made.
• If any part of these terms is found invalid, the rest remains in effect.
• These terms are available in Spanish and English. If there is any difference between the two versions, the Spanish version prevails.

21Contact

Lunévia Aesthetics, LLC
Parrish, FL
info@luneviaaesthetics.com · 941-577-3092

See also our Privacy Policy, our Accessibility Statement and the Your first visit guide.